At Beauties.pk, customer satisfaction is our priority. We take great care to ensure that every order is packed securely and delivered in excellent condition. If, however, there is an issue with your order, we are here to help.

By placing an order on Beauties.pk, you agree to the following Return & Refund Policy.

1. Eligible Returns

You may request a return or replacement if:

  • You received the wrong product.
  • The product was damaged during delivery.
  • The product is defective or leaking upon arrival.
  • You received an expired product.
  • Your order is incomplete or an item is missing.
  • The product delivered is materially different from what was ordered.

2. Return Request Time

To be eligible for a return or replacement, you must notify us within 3 days (72 hours) of receiving your order.

Requests submitted after this period may not be accepted unless required by applicable law.

3. Proof Required

To help us investigate your claim quickly, please provide:

  • Order number
  • Photos of the product
  • Photos of the product packaging
  • Shipping label
  • Invoice (if available)

For orders valued above PKR 5,000, we strongly recommend recording an unboxing video. In certain cases, an unboxing video may be requested to verify claims regarding damaged, incorrect, or missing items.

4. Product Condition

Returned products must:

  • Be unused
  • Be unopened and factory sealed (where applicable)
  • Include all original packaging, accessories, labels, and promotional items
  • Not be intentionally damaged or altered

Beauties.pk reserves the right to reject returns that do not meet these conditions.

5. Non-Returnable Items

For hygiene, health, and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged, defective, expired, or incorrect:

  • Opened skincare products
  • Opened makeup products
  • Used beauty tools
  • Personal care items
  • Fragrances after use
  • Gift cards
  • Clearance or final sale items
  • Products marked “Non-Returnable”

6. Change of Mind

We understand that customers sometimes change their minds.

If you wish to return a product because:

  • You ordered the wrong shade
  • You ordered the wrong item
  • You no longer need the product

You may request a return within 3 days, provided:

  • The product is unopened
  • Factory sealed
  • Unused
  • In its original condition

The customer will be responsible for the return shipping charges unless the error was caused by Beauties.pk.

7. Return Inspection

Once your returned item is received, our Quality Assurance team will inspect it.

Inspection generally takes 2–5 business days.

You will be notified of the outcome via email, WhatsApp, or phone.

8. Refund Options

If your return is approved, Beauties.pk may provide one of the following, depending on the circumstances:

  • Full refund
  • Replacement product
  • Store credit
  • Exchange for another product

Refunds will only be issued to the original payment method whenever reasonably possible.

Cash on Delivery (COD) orders will be refunded through:

  • Bank Transfer
  • Easypaisa
  • JazzCash

Customers may be asked to provide their payment details.

9. Refund Processing Time

Approved refunds are generally processed within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

10. Shipping Charges

Shipping charges are generally non-refundable.

However, if the return is due to:

  • Our mistake
  • Wrong product
  • Damaged item
  • Defective item
  • Expired product

Beauties.pk will bear the return shipping cost or arrange a courier pickup where available.

11. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and will instead be treated under this Return & Refund Policy.

Beauties.pk also reserves the right to cancel any order due to:

  • Product unavailability
  • Pricing errors
  • Payment verification issues
  • Suspected fraud
  • Circumstances beyond our reasonable control

If payment has already been received, a full refund will be issued.

12. Missing or Incorrect Orders

If your order contains:

  • Missing items
  • Incorrect products
  • Incorrect quantity

Please contact us within 72 hours of delivery.

Our team will investigate and resolve the issue as quickly as possible.

13. Damaged During Transit

Although every order is packed carefully, damage during courier handling may occasionally occur.

If your package arrives damaged:

  • Do not discard the packaging.
  • Take clear photographs immediately.
  • Contact Beauties.pk within 72 hours.

After verification, we will arrange a replacement or refund.

14. Fraud Prevention

Beauties.pk reserves the right to refuse return or refund requests that are found to be:

  • Fraudulent
  • Misleading
  • Repeatedly abusive
  • Involving intentionally damaged products

15. Consumer Rights

Nothing in this policy limits or excludes any rights available to consumers under the applicable laws of Pakistan.

16. Contact Us

For return or refund requests, please contact:

Email: [email protected]
Contact/Whatsapp: +92 370 1211626
Website: https://beauties.pk